PRIVACY POLICY

Welcome to the Lux and Glow site.

Standards for the collection, access and use of personal information with Lux and Glow are in accordance with the Privacy Act 1988. Any information collected from you on this website is exclusively owned by Lux and Glow.  We will never sell, share, or rent this information to other individuals or organisations other than in the manners disclosed in this statement. Lux and Glow collects information from our users at several different points on our website.

WHAT WE COLLECT

When you make a purchase on our site, you are required to register your details so we are able to provide a service to you. You provide the following information to us include:

  • Your name;
  • Telephone number;
  • Email address;
  • Billing and shipping details.

Lux and Glow may utilise cookies for statistical analysis on our website. This data is used to determine trends in website traffic and will record the following:

  • The date and time of your website visit;
  • What sections of the website you view;
  • Duration spent on any page of the website;
  • Frequency of visits to the website;
  • The country you are viewing from.

The above information does not identify you personally and will not be associated with any personal details provided in other areas of the website.

Lux and Glow may request personal information from you when you:

  • Make a purchase;
  • Contact us through the website;
  • Enter a competition from the website;
  • Become a subscriber to our e-newsletters.

You have no obligation to provide any of the above information to Lux and Glow however, we may not be able to service your needs should the service depend on the collection of that information. This is particularly relevant if the collection of that information is required by law.

If you provide your personal information to us, whether via our Site, through any of our promotions, or otherwise, the information you provide may be used by us to include you in a customer rewards program, create and deliver to you direct mail, emails, sms, surveys or attend customer research or discussion groups or other communications containing product, services and event information, tips or promotions. If you prefer not to be a part of a customer rewards program or receive such communications including those of any rewards programs, please email us at sales@luxandglow.com.au.

WHAT WE DO WITH THE INFORMATION WE COLLECT

Lux and Glow does not provide or sell Personal Information to other organisations; however Lux and Glow may disclose Personal Information to third parties in connection with providing our service to you.

Upon provision of personal information to Lux and Glow, you acknowledge and consent that:

  • Personal information will only be collected and used for the purpose as disclosed to you by Lux and Glow
  • You are authorised to provide this information to Lux and Glow and
  • Third party service or product providers may be confidentially provided with your information in order to supply services offered to you.

KEEPING YOUR INFORMATION SAFE

Lux and Glow uses trusted security procedures to ensure the protection of your personal information from unauthorised internal or external access, loss, misuse, disclosure or alteration. Your personal information may be stored both electronically and physically.

CONTACTING US

Lux and Glow takes great care in ensuring that all Personal Information on record is correct. You may contact us at anytime should you feel your information requires updating, is inaccurate or incomplete. You may also access your Lux and Glow account to update these changes online. If you have any issues you wish to communicate with Lux and Glow, or would like to discuss any issues about the Privacy Policy, please contact us directly at sales@luxandglow.com.au. 

Further information about Privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner’s website www.privacy.gov.au